Page 26 - Middle Georgia State University - Knighted 2019

• Billing statements did not have errors
• Two-way talk provided over the control panel
• Smart/connected home features
• Did not experience problems with your home security system
• Did not experience false alarms
• Did service technician arrive on time?
• Number of phone contacts needed to answer question/resolve problems
• Reviewed the instruction manual or online support documents
“Vivint Smart Home had the highest rating score (ie.851)” according to Powers (Staff, S.,
2017). It performed well in high-importance attributes including effectiveness of securing
homes; ease of using the security system; timeliness of resolving problems, questions or
requests; and clarity of customer service information.
ADT is a well-known name in home security and is recognized as an industry leader. It is
known and respected for its stellar customer service and reliable equipment monitoring
(Wheelwright, T., 2018). ADT is working to satisfy rising security customer expectations (ADT
Works to Create World Class Experience, 2016).
“Cox Homelife is a great option for existing Cox customers looking to bundle home
automation and home security into their existing package” (Clemmons, R., 2019). Users can
access their Cox home security systems through multiple options such as the interactive
touchscreen, online, or through Cox Homelife’s mobile app (Brownell, G.P., et al. 2019).
Customers have access to live and recorded video monitoring and receive alerts, receive text, or
email alerts (Brownell, G.P., et. al 2019).

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