Office of Technology Resources
Technical Assistance
Middle Georgia State University is transitioning to a new help desk ticketing system using Salesforce Case Management. We believe this new system will improve our response time and your experience. During this transition, we will keep both ticket systems active to ensure you receive the assistance needed. If you encounter any issues with the new systems, please submit your request using the old system links in item 4. Also, let us know of your difficulty with the new system.
- Submit a Case through the MyMGA Student Success Hub or the MyMGA Success Hub for faculty and staff.
- Non-Emergency | After Hours | Software Installation | AV Requests | Password Resets
- Instructions for the new Salesforce Case Management system
- New students are added to our Case Management system after they register for class. If you are a new student or a non-student, please forward your inquiry to .
- Call 478.471.2023 or 478.934.3319
- Available during normal business hours
- D2L Brightspace after-hours support - https://d2lhelp.view.usg.edu/
- Visit Us On Campus:
- Macon - Located in the Macon Library
- Cochran - Located in Jackson Hall
- Dublin - Located in the Library, Office DL1
- Eastman - Terry L. Coleman Center for Aviation and Technology, Office 2024
- Warner Robins - Thomas Hall, Room 113
- Submit a Helpdesk Ticket
Faculty or staff requiring immediate technical assistance should call:
- Classroom AV Outage | Internet or Network Outage
- Available during normal business hours only
- Macon Campus: 478.757.2634
- Cochran/Dublin/Eastman: 478.934.3319
- Warner Robins: 478.757.2634