VOIP

Please submit a helpdesk ticket for VOIP phone requests and issues.

MGA is moving from a traditional phone system to a Voice over Internet Protocol phone system. Below are some tutorials to help you navigate your new phone.

A few things to know before you use your new phone:

  1. Log into the VOIP phone with your MGA credentials, if you have not done so.
  2. You do not need to dial “9” to call outside of the organization when using the new VOIP system.
  3. 4-digit dialing is configured for most numbers within the VOIP system, but it is best to dial the full number to call someone within the organization.
    1. Example: 478-471-2700

VOIP Tutorial: login/out, phone functions

VOIP Tutorial: Directory/Holds/Transfers

Setting up quiet hours

Having the Teams app on your phone allows you to answer work concerns anytime, anywhere. With this, a problem could occur with your work hours interfering with your personal time. Quiet Hours is built into teams to help with that. Quiet Hours is a team’s feature on Mobile devices that allows you to select what hours and days Teams will notify you. Here is how to set up Quiet Hours:

Android:

  1. Open the Teams app and click on the navigation menu on the top left.
  2. Click Notifications.
  3. Click on the bell icon under Block notificationsidentified as During quiet time in the middle of the screen.
    After you click quite hours, you will have the option to turn it on and a separate option to turn on quiet days
  4. Once you turn on quiet hours, you can set the times you do not want to receive notifications.
    Quite days also allows you to choose specific days to keep notifications off.

iPhone:

  1. Open the Teams app and click on your initials in the top left.
  2. Click Notifications
  3. Click on the bell icon under Block notificationsidentified as During quiet time in the middle of the screen.
    After you click quite hours, you will have the option to turn it on and a separate option to turn on quiet days.
  4. Once you turn on quiet hours, you can set the times you do not want to receive notifications.
    Quite days also allows you to choose specific days to keep notifications off.